Help and advice
Shropshire Coronavirus Helpline
Shropshire Council have a dedicated Coronavirus Helpline
Phone 0345 678 9028 if you have any Coronavirus-related issues or enquiries.
Monday to Thursday, 9am to 5pm
Friday, 9am to 4pm
Each caller will be asked to explain their need and, if required, this information will be passed on to the appropriate support.
For medical advice please go to NHS 111 online
Shropshire Citizens Advice
All drop in sessions have been closed
Please call Advice Line Shropshire on 03444 991100
Please be aware that lines may be busier that usual
Test & Trace Support Payments
Employed or self-employed people on low incomes who are told to self-isolate, but whose income would be hit by staying at home, can claim a £500 support payment.
To be eligible for the Test and Trace Support Payment, an individual must be:
asked to self-isolate by NHS Test and Trace either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive
employed or self-employed
unable to work from home and will lose income as a result, and
currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
For further information and to apply visit the Shropshire Council website
Need financial help?
If you’ve been affected by Coronavirus, you might be able to claim benefits or get more money on your current benefits.
Latest Government Advice
Things are changing all the time. Find the latest government guidance here.