Household bills

I need help with


Many households in Shropshire struggle to keep their houses warm. Older houses may be poorly insulated, and if you have an old boiler it may be expensive to run. If you live in a rural area then filling the oil tank can be a huge expense. If you would like some advice then these local organisations may be able to help. 


If you are struggling to pay your energy bills then follow this advice from Citizens Advice 

Affordable Warmth for All

Affordable Warmth Champion Volunteers  provide advice on:

  • How to make your home more energy efficient

  • how to access loans and grants for improvements


Phone 01743 342172 ​

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Energy Advice

Free and impartial energy advice. Provide help with:

  • Grants for boilers & insulation 

  • Energy bills or fuel debt

  • Changing your energy tariff

  • Accessing eligibility to discounts

  • Energy saving tips

Phone 0800 1123 743

Oil buying scheme

Membership scheme which saves households money on their oil costs

A monthly bulk order of oil for Shropshire enables households to get the best price


Phone 01743 342167 

If you are on a low income or receive certain benefits you might be able to get some help with your energy bills.


The Winter Fuel Payment

If you were born on or before 5 November 1953 you could get between £100 and £300 to help you pay your heating bills. You usually get a Winter Fuel Payment automatically if you are eligible and you get the State Pension or another social security benefit. 

Find out how to claim on

The Cold Weather Payment

Cold Weather Payments are one-off payments to help you pay for extra heating costs when it’s very cold. You’ll get £25 for each 7 day period of very cold weather between 1 November and 31 March. You may get a Cold Weather Payment if you’re getting certain benefits.

Find out how to claim on


Warm Home Discount Scheme

You might be able to get £140 off your electricity bill under the Warm Home Discount Scheme if you’re getting the guarantee credit part of Pension Credit or on a low income. Check with your supplier to see if they offer the Warm Home Discount - not all suppliers are part of the scheme.

Find out more on

Grants to help pay off your energy debts

If you’re in debt to your energy supplier, you might be able to get a grant from a charitable trust to help pay it off.

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Severn Trent Big Difference Scheme

Open to all customers of Severn Trent who are finding it difficult to pay their bill Depending on circumstances customers can receive a reduction of 10-90%

Eligibility is based on assessment of income and expenditure

Find out more

Council tax reduction scheme

Shropshire’s Council Tax Support Scheme changed in April 2018. Some households may be eligible to a 80% reduction in their council tax.

Find out more